Return Policy
We hope every Clean Slate product earns its place in your home. If something isn't right, we're here to help make the return or refund process as straightforward as possible.
01
Let Us Know
If you'd like to return an item, contact us within 14 days of receiving your order.
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Please include your order number and the product you'd like to return. If an item is damaged, faulty or incorrect, including a photograph can help us resolve the issue more quickly.
02
We'll Tell You What To Do Next
Once you've contacted us, we'll provide the appropriate return instructions for your order.
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As our products may be fulfilled by different fulfilment partners, please don't send an item back to the address printed on its original parcel unless we specifically ask you to do so.
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This is particularly important for us because CJ's shipping/return arrangements aren't necessarily the same for every product.
03
Send It Back
After telling us that you wish to cancel, you'll normally have a further 14 days to return the item.
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Please take reasonable care of the product while it is in your possession and package it appropriately for return.
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For change-of-mind returns, you may be responsible for the return postage cost. If an item is faulty, damaged, incorrect or not as described, we'll handle the matter in accordance with your UK consumer rights.
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Some products may be excluded from change-of-mind cancellation rights where permitted by law, including certain sealed goods once opened for health or hygiene reasons.
04
Getting Your Money Back
Once your return has been received, we'll process any refund due as soon as reasonably possible.
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For eligible cancellations, refunds will be made within the time required by UK consumer law and normally returned using the same payment method used for the original purchase.
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Different rules may apply to faulty or misdescribed products, and your statutory rights are not affected by this policy.