At Clean Slate Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we use it, who we may share it with, and the rights you have over your personal data.

​

1. Information We Collect

When you browse our website, contact us, subscribe to updates or place an order, we may collect information including:

• Your name

• Email address and telephone number

• Billing and delivery address

• Order and purchase information

• Communications you send to us

• Marketing preferences

• Technical information about how you use our website, such as device, browser and cookie information

 

Payment information is processed securely by our payment providers. Clean Slate Store does not directly store your complete payment-card details.

 

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange delivery and provide tracking information

• Process returns, refunds and customer-service enquiries

• Communicate with you about your order

• Maintain and improve our website and services

• Prevent fraud and protect the security of our store

• Comply with our legal and regulatory obligations

• Send marketing communications where you have consented to receive them or where otherwise permitted by law
   

You can unsubscribe from marketing communications at any time.

 

3. Who We Share Information With

We do not sell your personal information.

​

However, we may share information where necessary with companies that help us operate Clean Slate Store and fulfil your purchases. These may include:

• Ecommerce and website service providers

• Payment processors

• Product suppliers and fulfilment partners

• Delivery and courier companies

• Email and customer-communication providers

• Analytics, security and fraud-prevention providers

• Professional advisers or authorities where required by law
   

We only share information that is reasonably necessary for the relevant service.

 

4. International Processing

Some of our suppliers, fulfilment partners and technology providers may operate outside the United Kingdom.

 

This means your personal information may sometimes be processed or transferred internationally in order to provide our services or fulfil your order.

​

Where UK data-protection law requires appropriate safeguards for an international transfer, we will rely on the relevant lawful safeguards or transfer mechanisms.

​

5. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining appropriate business records and meeting legal, tax and accounting obligations.

​

Different types of information may therefore be retained for different periods.

​

6. Cookies & Analytics

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand how visitors use the site and, where applicable, support marketing and advertising.

​

Where required, non-essential cookies will only be used after you have provided the appropriate consent.

Further information is available in our Cookie Policy.

 

7. Your Rights

Under UK data-protection law, depending on the circumstances, you may have rights relating to your personal information, including the right to:

• Request access to your personal information

• Ask us to correct inaccurate information

• Ask us to delete certain information

• Restrict or object to certain processing

• Request transfer of certain information

• Withdraw consent where processing is based on consent

• Object to certain direct marketing
   

Some of these rights are subject to legal exceptions.

 

To exercise your rights, please contact us using the details on our Contact page.

 

8. Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.

We also use established third-party platforms and service providers to operate parts of our website, checkout and order-fulfilment process.

​

9. Children's Privacy

Clean Slate Store is not intended specifically for children, and we do not knowingly seek to collect personal information directly from children for marketing purposes.

​

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our business, services or legal obligations.

​

The latest version will always be published on this page.

 

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided on our Contact Us page.

​

You also have the right to raise concerns with the UK's data-protection regulator, the Information Commissioner's Office (ICO).