Common Questions
Where do you deliver?
Clean Slate Store is focused on UK customers. Delivery availability and any applicable charges are confirmed during checkout before you place your order.
How long does delivery take?
Delivery times vary depending on the product, fulfilment location and delivery service. An estimated delivery time will be shown during the ordering process where available. Some products may be dispatched from outside the UK.
How can I track my order?
Where tracking is available, you'll receive tracking information once your order has been dispatched. Please allow a little time for tracking updates to become active after dispatch.
Will all my items arrive together?
Not always. Some products are fulfilled by different fulfilment partners, so an order containing multiple items may arrive in separate packages or on different days. You won't need to place separate orders.
How do I return an item?
Contact us within 14 days of receiving your order if you'd like to make a return. We'll provide the appropriate return instructions. Please don't send an item back to the address on its packaging unless we specifically ask you to do so.
What if my item arrives damaged or faulty?
Contact us as soon as reasonably possible with your order number and details of the problem. Including photographs can help us investigate and resolve the issue more quickly. Your UK statutory consumer rights are not affected.
How do you choose your products?
We look for practical products that solve genuine everyday problems and fit the Clean Slate philosophy: clever solutions that make everyday life a little easier. We consider factors such as usefulness, supplier information, customer appeal, value and suitability for our store before adding a product to our range.
How long does delivery take?
Delivery times vary depending on the product, fulfilment location and delivery service. An estimated delivery time will be shown during the ordering process where available. Some products may be dispatched from outside the UK.
Can I cancel my order?
If you contact us before fulfilment has begun, we may be able to stop the order before dispatch. If it has already entered fulfilment or been dispatched, you may need to follow our returns process instead. Your statutory cancellation rights are not affected.
Where are your products sent from?
Some Clean Slate products are dispatched directly by third-party fulfilment partners and may be sent from outside the UK. Dispatch locations can therefore vary between products.
Is my payment secured?
Payments are processed through the secure payment options available during checkout. Clean Slate Store does not directly store your complete payment-card details.
How do I contact Clean Slate?
Use our Contact Us page and we'll be happy to help. For questions about an existing order, please include your order number so we can assist you more quickly.